Bilingual IT Support Analyst
Job Summary
Providing first-level IT support to English and Spanish-speaking users, the full-time Bilingual IT Support Analyst will diagnose and resolve technical issues via phone, email, and chat while ensuring timely incident documentation and resolution.
Key Responsibilities
- Provide hardware, software, and network problem diagnosis and resolution for end users through various communication channels
- Administer user account provisioning and manage relationships with vendors and internal support teams
- Utilize the Incident Management System to document and manage problems, ensuring follow-up until closure
Required Qualifications
- Experience in technical helpdesk or call center environments
- Proficiency with Windows operating systems and related software applications
- Knowledge of Active Directory and ITSM ticketing tools
- Ability to provide remote desktop support and troubleshoot client software issues
- Fluency in both English and Spanish
Complete Job Description
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