Bilingual Japanese Contact Center Specialist

Job Summary

A company is looking for a Contact Center Experience Specialist - Bilingual Japanese.

Key Responsibilities

• Provide high-level customer service by responding to inquiries via telephone or email
• Research and resolve problems, including those related to fraud support and internet operations
• Act as a liaison between customers and various departments to address complex issues

Required Qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service training/experience
• Bilingual proficiency in Japanese and English
• 18 months of prior customer service or related experience
• Completion of specialized skill training