Bilingual Japanese Customer Service Representative

Job Summary

Bilingual Japanese Customer Service Representative, seeking a full-time candidate to manage incoming customer inquiries, ensuring satisfaction and loyalty while adhering to established procedures.

Key Responsibilities

• Answer and document incoming customer contacts to resolve complex inquiries
• Provide respectful and thorough responses to customer questions to enhance satisfaction
• Collaborate with various departments to ensure efficient resolution of issues

Required Qualifications

• 1 year of experience in a customer service role handling complex inquiries over the phone
• High-speed internet with the ability to connect via ethernet
• 1 year of experience with Windows-based applications and email
• Japanese bilingual, must pass a written and verbal assessment