Bilingual Japanese Customer Service Representative

Job Summary

A company is looking for a Bilingual Japanese Customer Service Representative.

Key Responsibilities:

• Answer incoming phone calls and provide assistance to customers regarding health care eligibility, claims, and payments
• Review and process healthcare claims, ensuring accuracy and adherence to policies and procedures
• Communicate and collaborate with members and providers to resolve issues and provide clear explanations

Required Qualifications:

• High School Diploma / GED or 10+ years of equivalent work experience
• 1+ years of customer service experience in an office or professional setting
• Bilingual fluency in English and Japanese
• Ability to successfully complete training and demonstrate proficiency
• Familiarity with medical terminology, health plan documents, or benefit plan design (preferred)