Bilingual Japanese Customer Specialist

Job Summary

Providing exceptional customer service, the part-time Bilingual Japanese Customer Specialist will respond to inquiries via telephone or email, resolve issues related to fraud support and internet operations, and act as a liaison between customers and various departments while working remotely.

Key responsibilities

• Respond to customer inquiries and resolve problems related to products and services
• Research and address complex customer or technology issues by collaborating with internal departments
• Maintain thorough knowledge of company products, services, and applicable regulations

Required qualifications

• High school diploma or equivalent
• Minimum of nine months of Contact Center customer service experience
• Bilingual proficiency in Japanese and English
• Completion of specialized skill training in customer service
• Ability to work a split shift schedule from 8:00 am to 12:00 pm and 4:00 pm to 8:00 pm CST