Bilingual Korean Call Center Representative

Job Summary

A company is looking for a Call Center Representative to manage inbound and outbound calls while providing exceptional customer service.

Key Responsibilities

• Handle incoming and outgoing calls efficiently while maintaining professionalism
• Schedule patient appointments accurately using the electronic medical record (EMR) system
• Respond to patient inquiries regarding services, appointment availability, and billing

Required Qualifications

• Associate degree preferred or equivalent relevant call center experience
• 1 - 2 years of experience in customer service or related fields
• Bilingual in Korean is required
• Able to pass a typing test with at least 40 WPM
• Must have a reliable high-speed internet connection and a private workspace