Bilingual Korean Customer Service Representative

Job Summary

A company is looking for a Bilingual- Korean Customer Service Representative.

Key Responsibilities

• Provide advanced product knowledge support to clients, resolving complex issues efficiently
• Collaborate with internal teams to ensure client issues are resolved in a timely manner
• Document client interactions and solutions for future reference

Required Qualifications

• Fluency in Korean
• 2+ years of experience in customer service
• 1+ year of experience in troubleshooting and problem resolution
• 1+ year of experience in documentation
• 1+ year of experience in client interaction and communication