Bilingual Leave of Absence Coordinator

Job Summary

To support a high-volume environment, the contract Bilingual Leave of Absence Coordinator will manage Family Medical Leave inquiries, ensure compliance with leave regulations, and maintain accurate case documentation while working remotely.

Key Responsibilities

• Assist managers and employees with Family and Medical Leave (FMLA) and related absence inquiries
• Research and resolve discrepancies related to leave requests and maintain accurate documentation in leave systems
• Communicate leave updates and changes effectively while managing multiple priorities in a fast-paced environment

Required Qualifications

• Bachelor's degree with leave of absence experience or 3+ years supporting leave inquiries
• Working knowledge of federal and state leave regulations, including FMLA
• 3 years' experience in a customer support or call-center environment
• Bilingual in Spanish and English
• Proficiency with Microsoft Office tools, including Excel and Word