Bilingual Leave of Absence Coordinator
Job Summary
To support a high-volume environment, the contract Bilingual Leave of Absence Coordinator will manage inbound leave-related inquiries, ensure compliance with leave regulations, and maintain accurate case documentation while working remotely.
Key Responsibilities
- Assist managers and associates with Family and Medical Leave (FMLA) and related absence inquiries
- Research and resolve discrepancies related to leave requests and ensure proper documentation within the leave systems
- Communicate leave updates and provide timely follow-up to employees and managers throughout the leave lifecycle
Required Qualifications
- Bachelor's degree with leave of absence experience or 3+ years supporting leave of absence inquiries
- Working knowledge of federal and state leave regulations, including FMLA
- 3 years' experience in a customer support or call-center-based environment
- Bilingual in Spanish and English
- Proficiency with Microsoft Office tools, including Excel, Word, and Teams
Complete Job Description
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