Bilingual Legal Intake Specialist

Job Summary

A company is looking for a Legal Intake Specialist (Bilingual - English/Spanish).

Key Responsibilities

• Answer inbound calls for multiple law firms with empathy and professionalism
• Qualify cases and confirm eligibility using defined criteria
• Guide clients through the sign-up process and secure retainers

Required Qualifications

• 5+ years in client-facing intake or sales roles, ideally in legal services
• Ability to lead conversations with empathy while maintaining control
• Calm and focused under pressure
• Able to multi-task in a fast-paced environment
• Confident in helping clients understand legal assistance with a soft sales approach