Bilingual Loan Collections Specialist

Job Summary

A company is looking for a Bilingual Loan Servicing Collections Specialist.

Key Responsibilities

• Assist past-due clients to improve overall portfolio health through effective communication
• Maintain successful relationships with customers by providing exceptional service and professional collections tactics
• Ensure adherence to Loan Servicing guidelines and manage personal performance to meet KPI goals

Required Qualifications

• Fluent in both English and Spanish
• 3+ years of experience in Loan Servicing, preferably in collections
• Call Center experience
• Proficient with Microsoft Office and Google Suite
• High School diploma or equivalent required; Bachelor's degree preferred