Bilingual Managed Care Coordinator

Job Summary

Supporting Clinical Operations, the full-time Bilingual Managed Care Coordinator will manage service requests, coordinate member and provider communications, and assist in onboarding new team members while working remotely.

Key responsibilities

• Perform reviews of service requests and prepare cases for clinical review
• Coordinate communication with members and providers regarding benefits and treatment plans
• Assist in onboarding and training new Managed Care Coordinators I

Required qualifications

• High School Diploma/GED required
• 3-5 years of customer service experience preferred
• Knowledge of medical terminology is required
• Familiarity with Managed Care principles is preferred
• Ability to analyze and resolve problems with minimal supervision is preferred