Bilingual Mandarin Customer Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Bilingual Mandarin.

Key Responsibilities

• Responds to routine member and provider inquiries, requests, and concerns accurately and timely
• Mitigates complaints to resolve issues during the initial contact
• Documents all communications for quality and performance tracking through CRM applications

Required Qualifications, Training, and Education

• High School diploma or GED required
• Entry-level position with little or no previous experience required
• Experience interacting and multitasking using multiple systems preferred
• Must be authorized to work in the U.S. without employment-based visa sponsorship
• Bilingual in Mandarin is required