Bilingual Mandarin Customer Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Bilingual Mandarin.

Key Responsibilities

• Receives and responds to routine member and/or provider inquiries in an accurate and timely manner
• Mitigates and prevents complaints from being escalated by resolving issues on initial contact
• Documents all member or provider information and communications for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience required
• Experience interacting and multitasking using multiple systems and programs preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
• Bilingual in Mandarin is required