Bilingual Mandarin Customer Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Bilingual Mandarin.

Key Responsibilities

• Responds to routine member and/or provider inquiries, requests, and concerns accurately and timely
• Mitigates complaints to resolve issues during the initial contact
• Documents member or provider information for quality tracking through CRM applications

Required Qualifications

• High School diploma or GED required
• Entry-level position with little or no previous experience needed
• Experience with multitasking using multiple systems and programs preferred
• Must be authorized to work in the U.S. without employment-based visa sponsorship
• Availability to work within the contact center hours of 8AM-6PM (EST) Monday-Friday