Bilingual Mandarin Customer Advocate

Job Summary

A company is looking for a Customer Service Advocate I - Bilingual Mandarin.

Key Responsibilities

• Receives and responds to routine member and/or provider inquiries, requests, and concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated by resolving issues during the initial contact
• Documents all member or provider information and communications for quality and performance tracking

Required Qualifications

• High School diploma or GED required
• Entry-level position typically requiring little or no previous experience
• Experience interacting and multitasking using multiple systems and programs simultaneously preferred
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship
• Ability to provide customer service in a high-paced contact center environment