Bilingual Mandarin Customer Rep

Job Summary

A company is looking for a Rep, Customer Experience - Remote PST hours (Bilingual Mandarin).

Key Responsibilities

• Provide service support to members and/or providers through various communication channels
• Conduct surveys related to health assessments and member/provider satisfaction
• Document details related to Member or Provider inquiries accurately

Required Qualifications

• HS Diploma or equivalent combination of education and experience
• 1-3 years of Sales and/or Customer Service experience in a fast-paced environment
• Preferred: Associate's Degree or equivalent combination of education and experience
• Preferred systems training in Microsoft Office, Genesys, Salesforce, and other relevant platforms
• Experience with customer service in a healthcare setting is a plus