Bilingual Medicaid Call Center Representative
Job Summary
Supporting Medicaid members in South Carolina, the full-time Bilingual Medicaid Call Center Representative will manage inquiries, provide product information, and assist with application processes in a remote work environment.
Key responsibilities
- Respond to Medicaid member inquiries using a computerized system while following standard scripts and procedures
- Gather information, assess caller needs, and resolve inquiries while documenting calls accurately
- Provide clear information regarding member eligibility and assist with Medicaid applications and status updates
Required qualifications
- Must be at least 18 years of age with a high school diploma or GED
- A minimum of 1-year call center experience in telephone customer service or a related field
- Ability to pass the Call Center - Service Skills Assessment and Internet Speed test
- Computer literacy and proficiency in using multiple programs
- Must be located within a 60-mile radius of Columbia, SC
Complete Job Description
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