Bilingual Member Care Advocate

Job Summary

A company is looking for a Communities Member Care Advocate - Bilingual.

Key Responsibilities:

• Provide administrative, financial, and clinical support to members via phone and chat
• Advocate for members' healthcare needs, resolving billing issues and navigating benefits
• Document member interactions and contribute to the provider directory for quality assurance

Required Qualifications:

• Proficiency in English and Spanish with strong writing and verbal skills
• Bachelor's degree or 2+ years of relevant experience in healthcare or advocacy
• Familiarity with Google Apps, CRM software, and VoIP phone systems
• Ability to handle confidentiality and adhere to HIPAA regulations
• Experience in customer service within a healthcare context is preferred