Bilingual Member Care Advocate

Job Summary

A company is looking for a Member Care Advocate (MCA) - Bilingual.

Key Responsibilities

• Provide member-centered support by answering inbound calls from English and Spanish-speaking members
• Resolve core member issues, including explaining benefits coverage and connecting members to available programs
• Leverage tools and resources to navigate systems, document interactions, and ensure quality service delivery

Required Qualifications

• Bilingual proficiency in English and Spanish is required
• Bachelor's degree with 2 years of customer service or healthcare experience, or 5 years of relevant experience
• Comfortable handling a high volume of inbound calls using VoIP phone systems
• Strong familiarity with Google Workspace, Apple products, and CRM software
• Ability to work from a secure, distraction-free home office and complete a 3-week paid training period