Bilingual Member Experience Associate

Job Summary

A company is looking for a Bilingual Member Experience Associate (Spanish/English) to enhance member engagement and program enrollment.

Key Responsibilities:

• Conduct high-volume outreach via phone, text, and email to new and existing members
• Complete over 100 outbound calls daily and achieve enrollment and engagement targets
• Maintain a customer satisfaction score of 92% or higher

Required Qualifications:

• 1-3 years of experience in inside sales, call center customer service, or health coaching
• Experience with CRM and customer service tools, such as Insightly CRM and HubSpot
• Ability to prioritize and manage a high volume of work effectively
• Demonstrated critical thinking and the ability to quickly absorb new information
• Experience interacting with older adults is preferred