Bilingual Member Service Guide
Job Summary
Engaging fluently with members in both English and Spanish, the full-time Bilingual Member Service Guide will provide support across various communication channels, assisting members in navigating healthcare complexities while working remotely.
Key responsibilities
- Provide bilingual member engagement and support through inbound/outbound calls, SMS, chat, and email
- Translate complex healthcare information into clear, actionable guidance and conduct proactive outreach
- Maintain accurate documentation and adhere to HIPAA and regulatory compliance guidelines
Required qualifications
- Professional, native-level oral and written fluency in both English and Spanish
- 1+ years of experience in a high-volume customer-facing role, preferably in healthcare
- Exceptional interpersonal skills with the ability to connect across diverse communities
- Ability to simplify complex insurance and medical concepts in both languages
- Comfort with AI-powered tools and multiple software platforms
Complete Job Description
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