Bilingual Member Service Representative

Job Summary

A company is looking for a Member Service Representative- Bilingual.

Key Responsibilities

• Answer high-volume inbound calls and assist English and Spanish speaking callers with inquiries regarding membership and banking products
• Perform member verification, review accounts, and document interactions while meeting quality and productivity expectations
• Collaborate with management and partners to resolve complex issues and support specialized digital, card, or loan transactions

Required Qualifications

• Bilingual in English and Spanish, with knowledge of basic banking terminology preferred
• 5 years of work experience or a combination of relevant experience and education (Associate's Degree or higher)
• Experience in direct customer engagement or relationship management is required
• Banking and/or fraud experience is preferred
• Experience using Microsoft Teams, Outlook, and CRM platforms is preferred