Bilingual Member Services Guide

Job Summary

Engaging with members across various communication channels, the full-time Bilingual Member Services Guide will assist in navigating healthcare complexities, provide support for benefits and appointment scheduling, and conduct proactive outreach, all while working remotely.

Key responsibilities

• Engage with members through voice, digital, SMS, chat, and video, providing empathetic support and clear information
• Utilize internal systems and AI tools to deliver accurate solutions while adhering to HIPAA guidelines and performance metrics
• Flexibly adapt to inbound and outbound tasks as business needs evolve, contributing to personal and team growth

Required qualifications

• 1+ years of experience in a high-volume customer-facing role or fast-paced healthcare environment
• Professional fluency in both English and Spanish, written and oral
• Genuine passion for improving the healthcare experience and serving members
• Ability to work a flexible schedule based on business needs
• Strong multitasking ability, capable of managing multiple communication channels simultaneously