Bilingual Member Services Lead

Job Summary

A company is looking for a Lead, Member and Provider Services (Bilingual).

Key Responsibilities

• Hire and manage a team, overseeing performance management and development
• Monitor team outcomes and operational KPIs, conducting analysis and action planning
• Lead team communication and engagement, fostering an inclusive culture aligned with company values

Required Qualifications

• 2+ years experience in operations or customer service
• Bilingual in Spanish (read, write, and speak)
• 2+ years of direct people management experience
• 2+ years of experience using data to drive improvements
• Experience in LEAN practices