Bilingual Member Services Representative

Job Summary

To support a growing member experience, the full-time Bilingual Member Services Representative will provide premier call center support, assist with enrollment and scheduling, and troubleshoot device issues, all while working remotely and engaging with members in both English and Spanish.

Key responsibilities

• Serve as the first point of contact for members, addressing inquiries with warmth and professionalism
• Guide prospective members through enrollment processes and schedule necessary appointments
• Accurately document interactions and maintain compliance with regulatory standards

Required qualifications

• 1 to 2 years of experience in a healthcare contact center or similar role preferred
• Bilingual in English and Spanish strongly preferred
• Comfortable using multiple technical platforms, with experience in Salesforce, Zendesk, or Talkdesk a plus
• Ability to work full-time within Contact Center operating hours (Monday through Saturday, 9:00am to 8:00pm EST)
• Dependable with consistent attendance and a quiet, professional remote workspace