Bilingual Member Support Specialist

Job Summary

A company is looking for a Member Support Specialist (Mexico or South America based).

Key Responsibilities

• Deliver timely, accurate, and empathetic support across various communication channels
• Triage and prioritize member needs, ensuring high-impact issues are handled quickly
• Identify external service needs for members and ensure continuity of care

Required Qualifications

• 5+ years of experience in customer support, operations, or member services
• Bilingual in Spanish and English, with the ability to communicate clearly in both languages
• Experience with CRM systems or similar tools for managing workflows
• Strong ownership mindset and ability to resolve issues fully
• Adaptable and resilient in fast-paced, startup environments