Bilingual Onboarding Consultant

Job Summary

Bilingual Onboarding Consultants will work remotely in a full-time capacity, serving as relationship managers for restaurant clients during the onboarding phase of Toast Payroll, guiding them through setup and training while managing multiple projects simultaneously.

Key responsibilities

• Leverage product knowledge to create onboarding plans and ensure successful implementation of Toast Payroll for restaurant owners
• Guide customers through initial onboarding steps and manage several onboarding projects for a large book of business
• Collaborate with cross-functional teams and provide post-live support, troubleshooting, and additional training as needed

Required qualifications

• Bilingual/fluent in Spanish and English, both verbal and written
• 3+ years of experience in customer satisfaction and business operations
• Proven ability to operate independently and manage competing priorities
• Demonstrated success in meeting and exceeding goals
• Strong organizational and influencing skills