Bilingual Patient Access Coordinator

Job Summary

Managing incoming calls in a fast-paced environment, the full-time Bilingual Patient Access Coordinator will serve as the first point of contact for patients, triaging calls and scheduling appointments while working hybrid in Orlando, FL.

Key responsibilities:

• Answer inbound calls efficiently and professionally, addressing patient needs and inquiries
• Create patient records and triage calls to appropriate departments or personnel
• Maintain productivity levels and meet monthly performance expectations to ensure customer satisfaction

Required qualifications:

• High School diploma or GED
• Minimum of 1 year of high-volume call center experience
• Intermediate computer skills
• Knowledge of medical terminology is highly preferred
• Must reside within 50 miles of Orlando, FL