Bilingual Patient Access Specialist

Job Summary

Bilingual Patient Access Specialist serves in a full-time remote role as the primary contact for patients and healthcare providers, facilitating access to therapy through benefit investigations, insurance verification, and support for prior authorizations.

Key Responsibilities

• Conduct inbound and outbound calls to support program services and patient inquiries
• Perform insurance benefit investigations and assist with copay and patient assistance program enrollment
• Document interactions accurately and ensure compliance with HIPAA and regulatory requirements

Required Qualifications

• Bilingual Spanish speaker
• High School Diploma or equivalent
• 3-5+ years of experience in medical billing, reimbursement, or insurance verification
• Robust understanding of payer coverage and reimbursement
• Experience in a contact center or patient support environment