Bilingual Patient Account Specialist

Job Summary

A company is looking for a Bilingual Patient Account Resolution Specialist.

Key Responsibilities

• Handle 75+ inbound and outbound calls daily to resolve patient inquiries
• Conduct daily collections on patient account balances and meet monthly collection goals
• Review patient accounts for billing accuracy and initiate necessary actions for discrepancies

Required Qualifications

• GED/High School Diploma
• 1+ years of customer service experience in a call center environment
• Previous negotiations, sales, or collections experience preferred
• Experience in medical collections or revenue cycle preferred but not required
• Fluency in English and Spanish