Bilingual Patient Advocate

Job Summary

A company is looking for a Bilingual Patient Advocate Specialist to assist patients in resolving account balances for medical services.

Key Responsibilities

• Screen patients for eligibility for state and federal assistance programs
• Assist patients with applications for appropriate assistance programs and provide detailed instructions on securing benefits
• Maintain accurate documentation in the CUBS system and follow up on applications until resolution

Required Qualifications

• High school diploma or equivalent is required
• Previous customer service or call center experience preferred
• Experience with medical coding or billing preferred
• Proficient PC knowledge and typing speed of 30-40 wpm
• Bilingual in English and Spanish is mandatory