Bilingual Patient Advocate

Job Summary

A company is looking for a Bilingual Patient Advocate Specialist to assist patients in resolving medical account balances and applying for assistance programs.

Key Responsibilities

• Screen patients for eligibility for state and federal assistance programs
• Assist patients with applications for appropriate assistance programs and provide detailed instructions
• Maintain accurate documentation on patient accounts and follow up until benefits are secured

Required Qualifications

• High school diploma or equivalent is required
• Previous customer service or call center experience preferred
• Experience with medical coding or billing is preferred
• Proficient PC knowledge and typing skills of 30-40 wpm
• Ability to work independently and manage multiple tasks effectively