Bilingual Patient Care Navigator

Job Summary

To support a growing telehealth initiative, the full-time Bilingual Patient Care Navigator will manage inbound calls related to workplace incidents, gather necessary information, and document interactions within a remote call center environment, requiring proficiency in both English and Spanish.

Key responsibilities

• Answer inbound calls from employees and supervisors regarding injury reports, transferring triage calls as necessary
• Follow standard operating procedures to accurately gather and document information using proprietary software
• Ensure compliance with HIPAA policies while maintaining high standards of customer service during phone interactions

Required qualifications

• High school diploma or GED
• Fluency in both English and Spanish
• At least two years of customer service or client relations experience preferred
• Proficient data entry skills, with a typing speed of at least 25 words per minute
• PC proficiency, including experience with Microsoft Office applications