Bilingual Patient Care Representative

Job Summary

A company is looking for a Patient Care Representative (PCR) - Bilingual Spanish/English.

Key Responsibilities

• Answer and process all inbound calls in a courteous and professional manner
• Schedule, confirm, or reschedule patient appointments according to client protocols
• Verify patient demographics, insurance, and other key information accurately in the system

Required Qualifications

• High school diploma or equivalent
• 1+ years of call center or customer service experience (healthcare experience a plus)
• Bilingual (Spanish/English or other languages) preferred
• Proficiency with telephony systems; experience with Genesys Cloud CX strongly preferred
• Knowledge of medical terminology or insurance verification is a plus