Bilingual Patient Care Representative

Job Summary

Seeking a full-time Bilingual Patient Care Representative, the remote position will manage patient inquiries regarding prescriptions, billing, and delivery while ensuring exceptional service delivery and maintaining accurate patient records.

Key responsibilities

• Respond to patient inquiries via phone and email regarding prescriptions, refills, and billing
• Resolve pharmacy-related issues efficiently and document data accurately to maintain patient records
• Meet performance goals related to call quality and productivity while adhering to privacy standards

Required qualifications

• Fluent in Spanish
• High school diploma or GED required
• Customer service or call center experience preferred
• Healthcare or pharmacy background is a plus
• Proficiency in Microsoft Office applications