Bilingual Patient Care Representative

Job Summary

Supporting patient interactions in a full-time remote capacity, the Bilingual Patient Care Representative will respond to inquiries regarding prescriptions and billing, resolve pharmacy-related issues, and maintain accurate patient records while ensuring exceptional service delivery.

Key responsibilities

• Respond to patient inquiries via phone and email regarding prescriptions, refills, and billing
• Resolve pharmacy-related issues efficiently and professionally
• Accurately document and enter data into the system to maintain patient records

Required qualifications

• Fluent in Spanish
• High school diploma or GED required
• Customer service or call center experience preferred
• Healthcare or pharmacy background is a plus
• Proficiency in Microsoft Office applications