Bilingual Patient Care Representative

Job Summary

Providing exceptional support to both English- and French-speaking patients, the full-time Bilingual Patient Care Representative will manage high-volume call center operations, ensuring clear communication and problem resolution in a fully remote environment.

Key Responsibilities

• Deliver compassionate support to patients, providers, and pharmacy partners through inbound calls and other communication channels
• Accurately process prescriptions and maintain confidential patient records while adhering to pharmacy laws and regulations
• Collaborate with internal teams and external partners to troubleshoot patient issues and ensure a seamless healthcare experience

Required Qualifications

• High School Diploma or equivalent
• Fluency in both English and French (Canadian French / Qu b cois) required
• 2+ years of experience in a call center, pharmacy, or customer support role, preferably in healthcare
• Ability to handle high call volumes and multitask in a fast-paced environment
• Strong communication and empathy skills, with a focus on customer service