Bilingual Patient Engagement Representative

Job Summary

A company is looking for a Bilingual Patient Engagement Representative-Remote.

Key Responsibilities

• Provide inbound and outbound support for patient acquisition and retention strategies through various communication channels
• Accurately determine eligibility for care coordination and service line navigation while maintaining quality measures
• Document and address patient complaints and inquiries in a professional manner, ensuring adherence to protocols

Required Qualifications

• High school diploma or GED required
• 1-3 years of customer service and/or healthcare experience preferred
• Telephone/call center experience required
• Working knowledge of a Windows-based computer environment required
• Two years of college preferred