Bilingual Patient Engagement Representative

Job Summary

To enhance patient interactions, the full-time Bilingual Patient Engagement Representative will provide exceptional customer service by addressing inquiries, resolving issues, and processing payments in a fully remote environment.

Key responsibilities

• Interact with customers via telephone or email to address inquiries and provide information on insurance processing
• Analyze and troubleshoot customer concerns, coordinating with other departments as necessary for resolution
• Record customer interactions accurately in the patient chart and relay feedback to supervisors for continuous improvement

Required qualifications

• High school diploma or equivalent
• Must be bilingual
• Strong knowledge of insurance billing and reimbursement processes
• Familiarity with HIPAA privacy regulations
• Ophthalmology/Optometry terminology background is a plus