Bilingual Patient Enrollment Specialist

Job Summary

To support patient enrollment efforts, the full-time Bilingual Patient Enrollment Specialist will engage in direct enrollment activities, conduct patient calls, and provide training and mentorship to the Enrollment team in a fully remote environment.

Key responsibilities

• Conduct outbound and inbound patient calls to obtain program enrollment consents and document activities accurately
• Support onboarding and ongoing training for Enrollment Specialists, providing coaching and real-time feedback
• Collaborate with the Enrollment team to share best practices and contribute to quality improvement initiatives

Required qualifications

• Minimum of 2 years of experience in patient enrollment or similar patient-facing roles
• Proven track record of meeting enrollment productivity and quality benchmarks
• Experience in training or onboarding in a call-center or enrollment environment
• Familiarity with healthcare compliance, documentation, and consent standards
• Bilingual proficiency is required