Bilingual Patient Service Representative

Job Summary

A company is looking for a Patient Service Center Representative to join their team.

Key Responsibilities

• Communicate with patients through phone, email, and text messaging
• Manage appointment scheduling, including rescheduling and verifying insurance
• Respond to patient inquiries and maintain documentation in the EMR system

Required Qualifications

• Bilingual in English and Spanish (required)
• Experience in a medical office or healthcare call center preferred
• Comfortable navigating EMR systems and working with patients over the phone
• Organized and dependable with the ability to manage competing priorities
• Team-oriented with a strong customer service focus