Bilingual Patient Service Representative

Job Summary

Bilingual Patient Service Representative is a fully remote, full-time position responsible for answering inbound calls, responding to patient inquiries, and managing appointment scheduling while working a consistent 4-day schedule totaling approximately 40 hours per week.

Key Responsibilities

• Communicate with patients via phone, email, and text messaging
• Reschedule appointments and manage patient inquiries with empathy
• Verify insurance and maintain documentation in the EMR system

Required Qualifications

• Bilingual in English and Spanish
• Experience in a medical office or healthcare call center preferred
• Experience verifying medical insurance coverage
• Ability to navigate EMR systems
• Organized and dependable in a fast-paced environment