Bilingual Patient Service Representative

Job Summary

To support a growing healthcare practice, the remote Bilingual Patient Service Center Representative will manage patient communications via phone, email, and text, assist with scheduling and insurance verification, and ensure a positive patient experience in a fast-paced environment.

Key responsibilities

• Communicate with patients through various channels to assist with scheduling, appointment changes, and general inquiries
• Verify insurance eligibility and maintain accurate documentation within the EMR system
• Collaborate with clinic teams to enhance the patient experience and meet departmental quality metrics

Required qualifications

• Bilingual in English and Spanish required
• High school diploma or equivalent required
• Prior experience in a healthcare call center or medical office preferred
• Experience with EMR systems or healthcare scheduling platforms preferred
• Ability to multitask effectively in a fast-paced environment