Bilingual Patient Success Advocate

Job Summary

A company is looking for a Bilingual Patient Success Advocate for weekends.

Key Responsibilities

• Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshooting issues
• Educate customers on the features and benefits of technology products and services
• Conduct follow-up communication with customers to ensure satisfaction and gather feedback

Required Qualifications

• Fluency in Spanish is required
• Experience in a multi-channel help desk environment interacting directly with consumers
• Background in a customer-facing healthcare-related field
• Experience working in a metrics-driven position
• Prior experience in a remote work environment