Bilingual Payment Support Specialist

Job Summary

Providing essential document review and data support, the full-time Bilingual Payment Support Specialist will assist clients in navigating payment processes for child support, ensuring effective communication in both English and Spanish while working remotely.

Key responsibilities

• Assist parents, employers, and payroll service providers with payment inquiries and account management
• Provide administrative support by performing processing tasks related to payment processing
• Respond to customer needs with empathy and clarity, ensuring a positive experience

Required qualifications

• Fluency in both English and Spanish
• High School Diploma or equivalent education
• Reliable internet connection (minimum 25 MBPS)
• Legal authorization to work permanently in the United States without requiring visa sponsorship
• Ability to pass a pre-employment screening