Bilingual Payment Support Specialist

Job Summary

Providing essential document review and data support, the full-time Bilingual Payment Support Specialist will assist clients with child support payment processing, helping users navigate the website and manage their accounts remotely.

Key responsibilities:

• Assist Parents Paying Support, Employers, and Payroll service providers with inquiries and account management
• Perform document review and administrative tasks to support payment processing operations
• Provide exceptional customer service in both English and Spanish, ensuring user needs are met effectively

Required qualifications:

• Fluency in English and Spanish
• High School Diploma or equivalent education
• Access to a stable internet connection (minimum 25 MBPS)
• Ability to pass a pre-employment screening
• Legal authorization to work permanently in the United States without requiring visa sponsorship