Bilingual Personal Injury Client Support

Job Summary

Seeking a full-time Bilingual Personal Injury Client Support Representative Virtual Assistant, this remote position will manage incoming calls, provide clerical support, and maintain client communication while working a 40-hour week with potential weekend shifts.

Key responsibilities:

• Answer, screen, and route incoming calls to the appropriate team member
• Obtain and follow up on medical records and insurance coverage information
• Provide administrative support including logging calls and managing documents

Required qualifications:

• Experience in plaintiff personal injury law firms or legal intake roles
• Familiarity with medical offices or healthcare scheduling
• Background in call centers with high-volume inbound calls
• Proficiency with CRM or case management systems
• Fluency in both English and Spanish, with strong written and spoken skills