Bilingual Pharmacy Guide

Job Summary

A company is looking for a Pharmacy Guide, Bilingual - Spanish.

Key Responsibilities

• Conduct outreach via telephone and SMS to educate members about medication adherence programs
• Utilize internal tools to research member questions and provide reliable information
• Schedule medical appointments for high-risk members and document their needs accurately

Required Qualifications and Experience

• 2+ years in a high-volume customer-serving role; 1+ years in a healthcare setting preferred
• Ability to adapt in fast-paced environments and embrace process improvements
• Proficient in navigating digital platforms and internal systems
• Fluency in both English and Spanish (written and oral)
• Operational flexibility to work a schedule based on business needs