Bilingual Pharmacy Member Guide

Job Summary

Empathetic and proactive, the full-time Bilingual Pharmacy Member Guide will conduct outbound outreach via phone and SMS to educate and engage members in medication adherence and health support programs while working remotely.

Key responsibilities

• Conduct outbound outreach to educate and engage members in medication adherence and health support programs
• Build trust quickly through empathetic conversations that identify barriers to care
• Enroll eligible members into pharmacy, financial assistance, and care support programs to improve health outcomes

Required qualifications

• 2+ years of experience in a high-volume customer-facing, outreach, or support role
• Written and verbal proficiency in English and Spanish
• Comfortable with outbound phone outreach in a fast-paced, metrics-driven environment
• Ability to manage multiple systems and workflows accurately while adapting to changing priorities
• Demonstrated accountability and comfort receiving performance-based feedback